Application Support Team Leader

IS/IT: Konzultace, analýzy a projektové řízení · Praha

For our client, who provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. To strengthen their LIMS team in Prague we are looking for a suitable candidate for a position of:

Application Support Team Leader

This is versatile and highly rewarding role for independent and self-driven individual who is interested in technology and innovation. Closely working with Senior Management Team you will gather and transform Business requirements into clear tasks and priorities for LIMS (Laboratory Information Management System) Support team. You will play key part in various international team meetings and reviews to scope vision and mission of Global LIMS by representing CEE ( Central and Eastern Europe ) Business requirements.

This is an exciting opportunity to lead various software projects and see it come to fruition for as many as 500 employees. Furthermore, some of your implemented changes will be used by other teams globally. Excellent english skills and ability to work with teams of diverse culture is a must.


· Influence and lead LIMS team (5 people) to achieve their full career potential through mentoring and organizing necessary training

· Manage Human Resource tasks for LIMS team ( e.g. absence, annual targets, training )

· Lead small to medium software implementation and change projects throughout project life-cycle

· Pioneer gathering of system requirements from relevant Business Stakeholders

· Transform system requirements into concise deliverables and define clear priorities for implementation

· Facilitate monthly presentations of Software changes to key Business Managers

· Collaborate with Global IT Teams about system performance improvements to outline appropriate solution

· Revise and implement changes in LIMS Support service delivery to ensure KPIs and SLAs are met

· Act as LIMS escalation point for internal Customer complaints


· Significant Management experience working within an agile process or in applications engineering or development of complex software products

· Experience with the implementation of enterprise software, specifically project management would be preferable

· Technical background not essential but would be advantageous

· Excellent interpersonal and communication skills and a demonstrated ability to work in cross-functional teams

· Independent, reliable and diligent

· Excellent English knowledge, written and spoken is essential

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